Start with the actual load
Pharmaceutical operations can have defined supplier and packaging acceptance procedures. Ask the receiving organisation for the actual pallet specification, including material, cleanliness and any restriction on reused packaging.
The requirements to settle first
Separate plant-health treatment from hygiene and product-protection requirements. An HT mark does not establish suitability for direct product contact or a controlled environment. Route product-quality questions through the customer’s quality process.
An illustrative planning example
A pallet acceptable for outer transport packaging may not be permitted within an internal controlled area. Clarify the point of handover and whether goods are transferred to another handling system.
Information for the supplier
Customer approval; material restrictions; hygiene criteria; handling zones; traceability. Give dimensions in millimetres and distinguish product weight from the gross packed weight. Include the quantity and a drawing or loading plan where available. Identify which requirements are mandatory and where you want the supplier to propose an option.
ISPM 15 and the complete packing assembly
For an export movement using regulated raw-wood packaging, confirm the applicable treatment and marking. Include timber blocks, collars, cases and dunnage added during packing. A pallet specification does not certify the cargo or replace destination, customer or handling requirements. Check the final assembly before dispatch, particularly if anything has changed after the order.
Discuss supply and delivery
Contact the team with the specification, delivery postcode, unloading equipment and the date pallets are needed for packing. New or used condition, exact construction, availability, price and delivery are confirmed against the enquiry. For repeat requirements, describe the expected frequency and how specification changes will be controlled.
Sources & further reading
Forestry Commission: wood packaging material for import and export (opens in a new tab)HSE: pallet safety, PM15 (opens in a new tab)References reviewed 7 October 2026. Confirm the current rules for your shipment with the relevant authority or freight adviser.